Monitoring deployed but alerting thresholds never tuned.
Alert fatigue in month two. Real incidents missed in the noise.
Aurora Anchor
Managed Infrastructure
Managed Infrastructure
Managed support during agreed hours across cloud, network, OS, database and application layers — with documented SLAs and a named technical account manager.
Common failure patterns
Runbooks written at handover but never updated.
Documentation drifts from reality. First incident response follows an outdated procedure.
Single-layer operations.
Cloud monitored, database not. Incident in the unmanaged layer has no response path.
Business problem
Production infrastructure outside business hours is a liability. In-house operations teams are expensive, attrition-prone and rarely cover every layer of the stack at the depth required.
Aurora’s operating approach
Your account is run by Aurora's named technical account manager. Our infrastructure engineers handle configuration management, change execution, incident response during business hours and monthly service reviews. Partner-operated follow-the-sun monitoring is available where contracted through Aurora's NOC partner. Hyperscaler support partners contribute cloud-specific escalation where required. Database specialists join where the scope includes managed databases. Aurora's TAM is your single relationship; you see one team.
Expected outcomes
Managed support during agreed engagement hours across cloud, network, operating system, database and application layers — with documented SLAs, a named technical account manager and monthly service reviews.
Operational deliverables
- Documented SLAs with named escalation paths.
- Monthly service reviews against incident, change and performance trends.
- A named technical account manager who knows your environment.
Engagement tiers
Essential
Monitoring, scheduled maintenance, incident response, and documented escalation.
Monthly retainer · per-environment
Managed
Managed support during agreed engagement hours across cloud, network, OS, and database. Monthly service reviews.
Engagement-scoped after discovery
Strategic
Partner-operated follow-the-sun monitoring where contracted, application-layer SRE, capacity planning, documented operating evidence pack.
Engagement-scoped
Typical engagement lifecycle
Phase 01
Discovery
Environment discovery and tier-mapping.
Phase 02
Document
Runbook authoring and monitoring instrumentation.
Phase 03
Transition
Support transition with a defined validation period.
Phase 04
Run
Steady-state operation and monthly service reviews.
Delivery partners
Aurora is the single contractual party with the named technical account manager. NOC and hyperscaler partners contribute scoped specialist roles under Aurora's SLA framework and runbooks.
NOC
Tier-1 NOC & Monitoring
Contracted observability, alerting and incident-routing support where required.
Contracted per engagement
HYPER
SCALER
SCALER
AWS / Azure / GCP Delivery Partner
Specialist delivery teams across AWS, Azure and GCP, named per engagement.
Named per engagement
SEC
Security Posture Partner
CSPM and security baseline tooling for regulated cloud.
Contracted per engagement
Frequently asked questions
Is this proactive or reactive support?
Both. Proactive monitoring, scheduled maintenance and capacity planning sit alongside reactive incident response.
How are SLAs structured?
Tiered by severity. Standard tiers are documented; bespoke SLAs are agreed for regulated workloads.
Do you cover databases?
Yes. Database specialist support is included for common engines; specialist partners are engaged for rarer ones.
Next step
Infrastructure Discovery Call
One scoping call with your infrastructure lead. Output: a tiered service proposal and scoped engagement plan.